职位 ID: REF4957J

发布日期: 15/04/2024

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

We want to fill this Application Engineer position for IKEA Southeast Mexico based in Singapore. In this position, you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems. Your contributions will be instrumental in ensuring the efficiency and effectiveness of our business systems, facilitating smooth operations and contributing to the success of our organization.

Your assignment

As a Application Engineer, your primary responsibility will be to strategize, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations. Key aspects of this role include:

• Providing Level 2 support to users through the service desk
• Conducting daily maintenance tasks for the backend and job operations of ERP and CRM systems.
• Supporting audit activities related to ERP systems to ensure compliance.
• Support release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT) according to predefined requirements and test cases.
• Offering support to application vendors and coordinating technical meetings with operations and business team stakeholders.
• Taking responsibility for setting up and handing over applications to business end-users in accordance with standards, guidelines, and checklists.
• Creating and maintaining technical documentation and training materials for application systems.
• This role requires a comprehensive approach to IT application management, combining technical expertise with effective communication and collaboration skills to ensure the seamless functioning of business systems.

Your profile

For this role, we seek an individual who embodies a high level of commitment, possessing a strong drive, service-oriented attitude, and a proactive problem-solving mindset. You should thrive in environments where flexibility is required and be comfortable occasionally stepping beyond the confines of your job description.

In addition to holding a tertiary qualification in a related IT field, you should demonstrate proficiency in Microsoft database and ERP applications, backed by a minimum of 3-5 years of experience in application support roles. Familiarity with Retail IT technologies would be highly advantageous and contribute significantly to your success in this position.

Please apply by 30 April 2024.