职位 ID: 236179

发布日期: 16/04/2024

We are seeking a leader who is eager to understand the customer and co-workers' needs, demands and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business. Using your experience and knowledge within Supply Chain, (unit) operations or leading teams together with communication and collaboration skills, you create effective relationships across the organization and involve relevant stakeholders to make things happen. You are inspired by developing business through people and capable of navigating in multicultural, interdependent and matrix environments. You can easily translate business and customer needs into development initiatives. Finally, you are of course a true role model for the IKEA culture and values.

A day in your life with us

As Fulfilment Operations Manager you are;

- Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and co-worker experience.
- Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, to secure the highest goods availability and customer order fulfilment at the lowest possible cost.
- Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
- Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
- Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

Our team within Ikea

It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome, and you can be yourself. Where together we make a difference for the many people and the planet. But also, a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.

Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. We do this by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organisation, with radical collaboration to our colleagues within Commercial, Service office and supply partners.

We deliver with a clear focus on people development and sustainable and cost-effective operations. As Fulfilment Operations Manager you are part of CFF Unit team, led by the Fulfilment Manager of the unit.

In everything we do – we have a customer centricity with the aim of achieving 100% Happy Customers.



At IKEA, we think it's important that you can be yourself. We believe in this role you recognize yourself if you are;
- Eager to deliver customer value and to deliver excellence in operations within a fast-paced supply chain environment.
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values.
- Passion to lead business through people and having a strong belief in the individual potential to develop.
- Energized by applying strategic, tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations
- Eager and have a desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction.
- Able to meet agreed budgets and goals and have experience in leading in a changing environment with a commercial focus balancing efficiency, inspiration and profitability.
- Able to communicate fluently in English, both written and verbal
- Educated with an HBO or University degree (Economics, Logistics, Supply Chain Management) and 3-5 years' working experience in a management position (preferably in distribution, retail, logistics or similar).
- Available to work also during weekends, early mornings and late evenings.

Come and work in a world of ideas

Good for our earth and for you.

What we do today, we will do a little better tomorrow. Because together we take care of people and the environment. And IKEA also takes good care of you in the meantime. Start as a Fulfillment Operations Manager and receive, based on 38 hours per week:  

A gross monthly salary between € 3,547and € 5,216 depending on your knowledge and experience. The latter amount is the maximum of the scale to which you can grow in this role.  

A 13th month and 8% holiday pay. These are paid out in December and May by default, but you can also choose to receive them monthly.

If you work before 7:00 AM and after 9:00 PM, a surcharge applies. On Sundays and public holidays, you will receive a surcharge throughout the day.

A collective bonus scheme. This is determined annually and amounts to a maximum of 150% of your gross monthly salary.

Do you live within a radius of 5 to 20 km from the IKEA branch? Then you can opt for a lease bicycle. Are you traveling by car? Then you will receive a compensation for travel costs up to a maximum of 243 euros per month.

In the link at the bottom of the vacancy you will find more information about our other employment conditions.