职位 ID: 212786

发布日期: 07/05/2024

Who you are

As the Review Leader, you will be responsible for ensuring the Retail Foundation is secure across all functions and units. This will involve leading the review process and collaborating closely with Area Manager, Market Managers, and Functional Managers to drive improvements and maintain a cost-effective approach. Additionally, you will contribute to the growth and success of the business by creating an inspiring and convenient experience for customers across all channels. Developing the Country Review approach as an integral part of the business plan will also be a key focus, as well as contributing to building and sustaining a strong and dynamic retail foundation.

In order to be eligible for this position, you must meet the following criteria:
• Have thorough experience as an IKEA Market Manager or equivalent
• Be familiar with Country Service Office operations
• Possess experience working in a Matrix organisation
• Demonstrate a history of successfully leading change initiatives in IKEA
• Have experience in conducting reviews and advanced knowledge with the review landscape

Your responsibilities

In this role, you will lead the planning and coordination of reviews across Australia. You will be responsible for planning and scheduling reviews, ensuring that all functions and processes are aligned. Additionally, you will support the development of review tools and processes by providing input and feedback. It will be your responsibility to communicate and implement the country review plan throughout the Australian organisation. You will select and onboard reviewers and review facilitators. Furthermore, you will document and share good ideas and best practices across the organisation. You will also track review results and communicate improvement needs to stakeholders. Additionally, you will identify and communicate common strengths and improvement needs to the global review network. In this role, you will act as an active facilitator for reviews and contribute to integrated multichannel executions to support business goals.

Our team within Ikea

We want to grow our business profitably and sustainably through a consistent and exceptional omnichannel customer experience for more Australians. We want IKEA to be known as a purpose led, trusted brand, with value for money, relevant solutions that look after people and planet.
In Australia, there are 13 IKEA units, which include 10 stores, a Distribution Centre, a Service Office, and a Remote Customer Meeting Point. These stores are situated in several major capital cities, and IKEA Australia has recently opened three Plan and Order Points in order to expand further into the market. Overall, the Australian market has over 4000 co-workers who serve as leaders in promoting a life at home.